J. M. Rowley Agency, Inc.
Insurance Customer Service Representative Commercial Lines
Full Time • Austin
Rowley Insurance is a small, commercial insurance agency located in North Central Austin for over 70 years. The agency is seeking a full-time, long-term Customer Service Representative to support commercial insurance policy sales, account management, and policy renewals. This includes but is not limited to managing existing policy renewals, assisting our customers with day-to-day questions and policy maintenance, data processing and input, and operations support (answering phones, processing payments, etc.). Please include a resume when inquiring about this job.
Qualifications:
- Insurance industry experience preferred
- Knowledge and comfort with Microsoft Outlook, Word, and Excel
- Excellent written and oral communication skills
- Customer service experience
- Good attitude and ability to work well with others
- AMS360 experience preferred but not required
Main responsibilities include:
- Answering phone (excellent phone skills needed)
- Data entry
- Other miscellaneous office duties: processing payments, distributing inbound and outbound mail, managing office supplies, etc.
- Hours: 8:30-5:00
Job Type: Full-time
Compensation: $18.00 - $22.00 per hour starting
Compensation: $18.00 - $22.00 per hour
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIAT member agency is a great career choice!
IIAT members are Trusted Choice® independent insurance agencies. Independent insurance agents don’t work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers—more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.
IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing – is this the right career for you?
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)