Client Support Specialist - Insurance
Grapevine
Client Support Specialist - Insurance
Full Time • Grapevine
Benefits:
- Swing shifts
- Opportunity for advancement
- Paid time off
- Training & development
- Parental leave
The Client Support Specialist works closely with the producer to manage daily responsibilities in a fast-paced, sales-driven office environment. Strong attention to detail, excellent phone skills, and the ability to thrive under pressure are essential. The ideal candidate is comfortable multitasking, managing high call volumes, and answering phone calls with a professional, relationship-driven approach that fosters trust and connection. Proficiency with advanced technology—including operating across four computer screens simultaneously—is required. This position is ideal for someone seeking a long-term career with opportunities for growth.
Compensation, Benefits & Perks
- 📅 Early Fridays – We close at 4 PM every Friday
- 🕓 Flexible Swing Shifts available
- 🧑🤝🧑 Employer-sponsored networking events
- 📊 Commission opportunities on commercial, life, property, and casualty products
- 💼 Hourly Pay: All Client support specialist start at 18$ an hour and then progress to 20$ an hour after mastering Level 1 Support. Eligibility for a third pay raise will then occur once the Texas Department of Insurance Property & Casualty License is obtained.
- 🌐 We represent multiple top-rated carriers – giving you the competitive edge
- 🔗 Visit our website: JacobsInsuranceSolutions.com
Responsibilities
- Working with the Insurance producer to manage daily activities
- Contacting clients on behalf of the producer
- Scanning
- Operating phone systems and transferring calls
- Going into the carrier websites to obtain applications and documentation need for the agency
- Data Input
- Compliance Work
- Scheduling clients for the Insurance Producer
Qualifications
- Communication Skills
- Ability to navigate and utilize multiple Technology systems. Hawk Soft, Agency Zoom, Carrier Websites, Outlook 365, GoTo
Expectations
- Typically a three round interview process
- Ability to work in a fast paced environment and learn quickly
- Utilization of multiple technology platforms and ability to learn new technology adaptations quickly
- Interest in a long-term career with Jacobs Insurance Solutions
Licensure
- Ability to obtain the Texas Property and Casualty License upon hire
About Jacobs Insurance Services
- Our family-run agency has been in business for over 35 years, and our goal is to help you succeed. Check out our website and social media to see why our customers love us.
Compensation: $18.00 - $25.00 per hour
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIAT member agency is a great career choice!
IIAT members are Trusted Choice® independent insurance agencies. Independent insurance agents don’t work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers—more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.
IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing – is this the right career for you?
(if you already have a resume on Indeed)
Or apply here.
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)